In-Person Mystery Shopping

Enhance customer experiences with In-Person Mystery Shopping by QDegrees. Our evaluators visit your locations to assess service quality, compliance, and customer interactions, providing insights to refine operations and elevate brand excellence.

Telephonic Mystery Shopping

Improve customer interactions with Telephonic Mystery Shopping by QDegrees. Our expert evaluations assess agent performance, script adherence, and service quality, helping you enhance customer experience and business success.

Hybrid Mystery Shopping

Hybrid Mystery Shopping by QDegrees combines on-site and digital evaluations to provide a holistic customer experience analysis. This approach helps businesses gain real-time insights, identify service gaps, and enhance overall performance across multiple touchpoints for improved customer satisfaction.

Online Mystery Shopping

Optimize your brand’s online presence with QDegrees’ Online Mystery Shopping services. Leverage real-time insights to assessing customer interactions, identify gaps, and improve service quality for better customer satisfaction and business growth.

Qualitative Services 

Qualitative research usually uses unstructured or semi-structured techniques to collect data. Qualitative Market Research deals with the feelings, attitudes, opinions, and thoughts of an individual to ascertain their underlying reasons for behavior. The main objective of adopting qualitative research approach is to help market research firms and end-clients to simplify their marketing communication strategies, creating ideas for product enhancement, trace customer expectations about a product or service, and to know (customer) opinion on suitability of a product.

Quantitative Services

Quantitative research is about asking people for their opinions in a structured way so that you can produce hard facts, figures and statistics to guide you. To get reliable statistical results, it’s important to survey people in fairly large numbers and to make sure they are a representative sample of your target market. This tool can also be helpful to quantify approaches, satisfaction, assurance and a variety of other useful market data that can be followed over time and used to generate understandings which could be used as a business strategy, and ultimately assists in business planning.

Data Analysis & Report Writing

Data analysis is a process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. While data analysis in qualitative research can include statistical techniques, several times examination becomes a continuing iterative process where data is constantly collected and scrutinized concurrently. Actually, researchers and analysts usually evaluate patterns in findings through the complete data collection stage. The method of the analysis is generally based on the precise qualitative approach followed and the form of the data. A vital element of confirming data integrity is the correct and suitable exploration of research outcomes.